Rirvana Enterprises Private Limited ("Rirvana Energy", "we") respects your privacy and is committed to protecting your personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDPA).

1. Information We Collect

• Identity & contact: name, phone, email, residential / business address.
• Project data: monthly power bill, roof / site photographs, electricity consumption pattern.
• Financial data (only if applying for EMI): income, KYC documents shared with our lending partners.
• Website analytics: device type, browser, pages visited, referring source.

2. How We Use Your Information

• To prepare and share solar quotations.
• To execute installation, commissioning, and after-sales service.
• To process EMI / loan applications with your explicit consent.
• To send marketing communication (only with opt-in consent; you can withdraw any time).

3. Data Sharing

We share data only with parties strictly necessary to deliver your project:

• Lending partners — Bajaj Finserv, Credit Fair, Bank of India, Bank of Baroda — only when you apply for EMI, and only with your written consent.
• Government bodies — for processing solar subsidy and net-metering applications on your behalf.
• Our installation and logistics partners — limited to the data needed to complete the job.

We do not sell your personal data to any third party.

4. Data Retention

Project records are retained for a minimum of 7 years to honour warranty and service obligations. Marketing data is retained until you withdraw consent. Financial KYC is retained per RBI / lender regulations.

5. Your Rights

• Right to access the personal data we hold about you.
• Right to correct inaccurate or outdated information.
• Right to request deletion (subject to statutory retention obligations).
• Right to withdraw consent for marketing or EMI processing at any time.
• Right to grievance redressal — write to our Privacy Officer below.

6. Cookies & Website Analytics

We use first-party cookies for essential site functionality and may use Google Analytics and Meta Pixel to understand site usage. You can disable cookies via your browser settings without affecting site functionality.

7. Security Measures

We use industry-standard encryption, access control, and secure servers to protect your data. Despite our efforts, no internet transmission is 100% secure; we encourage you to share sensitive information only via secure channels.

8. Privacy Officer / Contact

For any privacy concern, data access request, or grievance, write to: sales@rirvanaenergy.com or call +91 90596 44690.

9. Updates to this Policy

We may update this policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via our website.

10. Effective Date

This policy is effective from April 18, 2026.